More and more firms across different industries are adopting RPA solutions to catch up with this fast-paced technological world. According to a recent Deloitte RPA Survey Report, most organizations opting for RPA solution said that improved productivity and increased customer satisfaction was their key concern and prioritize. The survey also showed that out of 400 respondents, more than 50 percent had already adopted the automation solution and around 72 percent are expected to start the automation journey within the next financial year.
Quoting the Survey Report, “RPA exceeds adopters’ expectations not only when it comes to the rapid rate of ROI increase, but also when it comes to facilitating compliance (92%), improved quality and accuracy (90%), or improved productivity (86%).”
The healthcare industry also reaps the benefits of automation solutions. A report by Healthcare Leaders stated that three out of four hospitals and health systems have CEOs cited a reduction in total cost incurred and increased efficiency as two of their top financial priorities and concerns. The healthcare industry has been looking for improved efficiency, reduced costs, and automation of manual and repetitive tasks.
From fixing appointments, scheduling for doctors and other medical staff, generating and updating patient’s prescriptions and records to generating bills, and collecting payments, a hospital has to deal with many operational and administrative works, which are mostly handled by humans-employees. Slight irregularities or delays in any of these have a ripple effect on all other activities, which in the case of a hospital can lead to some serious human damage.
All these very-likely issues make the healthcare industry turn from human-employees to automated-employees and look for Robotic Processing Automation solutions.
Here are five reasons that will definitely make you want to adopt RPA solutions, at the first possible chance
1. Managing Insurance Claims
Data tells that around 91.2 percent of Americans are covered under health insurance schemes. This indicates the bulk of processes involved in completing the claim procedure, as well as a considerable amount of time. Also, manual handling of claims can go wrong directly impacting the healthcare organization. RPA helps to optimize information and records for processing the insurance claim. It guarantees 100 percent accuracy in filing the claim, filtering relevant information, and making the correct payment on time. Automation also reduces the time taken in the process as the robotic-employee works 24*7*365 without any tired. With the RPA solution, the average time taken to process a transaction gets reduced from 12 to 2 minutes.
According to a study undertaken by KPMG as much as 30-40 percent of insurance claims don’t comply with official demands. RPA tools can easily identify such claims, and save unnecessary payments.
2. Maintaining and Updating Patient Records
Managing patients’ records and updating their database is the most crucial task in any hospital. It is a tedious and regular job, which requires a time-to-time update and accuracy. A minor mistake in updating patients’ records will result in a major mishap for the patients and as well as takes a toll on the hospital’s goodwill. Erroneous or delayed records are mostly the outcome of the callousness of human-employees. A programmed employee who runs on an algorithm has an advantage over humans when it comes to proper record keeping.
3. Optimizing Appointment Scheduling
While fixing an appointment it is important that the availability of doctors matches the requirements of the patients. This requires a proper run-through of the doctors’ schedules and their availability. RPA provides an easy solution to this. It fixes appointment schedules to the patient according to their needs and the availability of a doctor. Once the appointment is booked, it updates in the database and removes that appointment slot. RPA automatically notifies the patient via email, confirming the appointment details. This improves accuracy in data collection and processing and increased client satisfaction.
4. Added Value of Discharge Instructions
When a patient gets discharged from the hospital after the treatment, he/she is supposed to follow post-medication and healthcare routine. However, most of the patients tend to ignore post-hospitalization recommendations and follow-ups. RPA provides the exact guidelines on following check-ups and post-medication. It is programmed to send timely notifications informing the patients about their schedule, appointments, and tests. RPA solutions ensure continuous communication between a doctor and a patient required for post-hospitalization medical assistance or doubt-clearance, thereby helping with a proper recovery schedule for the patient.RPA helps in optimal post-treatment coverage and a well-organized recovery process.
5. Well Organized Audits
Auditing is a crucial process in the healthcare industry. It keeps the financial health of the hospital in check. Regular audits also help the hospitals to keep a tab on unnecessary expenditure and discover the cost-cutting areas. It is an indispensable routine for any healthcare organization. Auditing is done periodically and includes various categories ranging from patients’ service efficiency check to process safety check.RPA solutions though cannot execute the audit, they can be certainly useful in data recording and report generation, accurately. This results in well-organized compliance checks and data-informed decisions without any wastage of resources and time.
These are a few of the numerous advantages of adopting RPA solutions. RPA tools ensure improved productivity and efficiency of the hospitals. As per the Deloitte RPA Survey Report, between 51 to 60 percent of the hospitals could see negative margins by 2025 if they are not able to achieve productivity growth. So if the hospitals want a smooth running without any financial distress, RPA is the way to go.