FAQ
Frequently Asked Questions
How long does a typical automation project take?
It depends on complexity. A single workflow can be live in a few weeks. Multi-system projects with AI components typically take longer. We’ll give you a realistic timeline after our discovery call—no surprises.
What access do you need to our systems?
We request only the minimum access required for each integration. For most projects, this means API keys or OAuth connections. We document all access and follow least-privilege principles.
Who owns the automations you build?
You do. Everything we build belongs to you. We provide full documentation, and you can maintain or modify the workflows yourself. We’re also happy to provide ongoing support if you prefer.
What happens if something breaks after launch?
We don’t disappear after launch. If something breaks or needs adjustment, our team is available to quickly diagnose and resolve the issue. We also offer ongoing support and optimization to ensure everything continues to run smoothly as your business evolves.
How do you handle data security?
Security is baked into our process. We review data flows, use encrypted connections, and follow industry best practices. For sensitive industries, we can work within your compliance framework and provide documentation.
Can you work with our existing tools and vendors?
Yes. We work with the systems you already use, including Kroll, NetSuite, QuickBooks, Sage, SAP, HubSpot, Salesforce, Microsoft 365, Google Workspace and carrier portals. Then we choose the automation tool that fits: UiPath, Power Automate, n8n or custom code.
Do you offer ongoing maintenance?
Yes. Ongoing maintenance is a key part of our approach. We provide continuous support, updates, monitoring, and optimization to ensure long-term stability, performance, and scalability.
Can government grants pay for this?
Often, yes. Ontario businesses may qualify for programs such as OCI’s Digital Modernization and Adoption Plan, FedDev Ontario funding and SR&ED tax credits. We check which programs fit, prepare the application, and then deliver the funded work. Learn about grants.
What makes Apex Bit different?
You work directly with the founder, who brings 20 years of consulting for Fortune 500 and leading Canadian enterprises. We are platform-agnostic, we build automations that are already running in production for our clients, and we can help you fund the work through government programs.
Do you work with pharmacies on Kroll?
Yes. Pharmacy automation is one of our core services. We automate prescription intake into Kroll with AI OCR, and Kroll batch processing, including copay and insurance-order handling. See pharmacy automation.
Which ERPs do you support for AP/AR automation?
We automate AP/AR in NetSuite, QuickBooks, Sage, SAP and other ERPs, including invoice capture, three-way matching, approval routing, payment matching and collections follow-up. See AP & AR automation.
What if we're not sure what to automate first?
That is what the free automation assessment is for. We map your processes, estimate the time each automation would save, and recommend where to start.
Still have questions?
Let’s talk.
If you didn’t find the answer you need, our team is here to help. We’ll discuss your goals, answer your questions, and help you identify the right next step for your business.
How we can help
We’re here to answer your questions, understand your needs, and help you choose the right next step.
- Answer questions about our services
- Recommend the best next step
- Explore your automation or AI use case
- Discuss timelines, scope, and fit